Talk to a sales engineer, not a contact form queue
One business day for a reply, five working days for samples, and a phone number that a person answers Monday to Saturday. Tell us the category, the quantity and the destination and the first reply will be useful.
What to expect after you write
The same windows we work to internally, in the order they apply to an order.
| Stage | What it covers | Time |
|---|---|---|
| Sales reply | Initial response to every inquiry, with preliminary quote and sample options | Within 1 day |
| Sample lead time | Standard samples from existing moulds, ready for shipment | 5 working days |
| Production lead time | Standard production after deposit and artwork confirmation | 25–35 days |
| Ocean freight | FOB Ningbo or Shanghai to West Coast ports; East Coast adds 10–14 days | 18–28 days |
| Working hours | Sales and engineering team cover, Monday to Saturday | Mon–Sat |
Quotations are issued per order rather than published. If you need a number for a budget line before the full list is ready, say so and we will quote the range you are working in.
Four ways a first message arrives
Marking the inquiry type is not paperwork — it decides who picks it up first.
Wholesale pricing
Stock supply for a distributor, mixed containers across families, and the packaging or barcode work that goes with it.
Sample request
A specific model in a specific finish, from existing moulds, shipped in about five working days.
OEM / private label
Face markings, matched finishes, individual boxes and cartons, and the Multiple Listing path.
Technical support
Which model fits a location or a code requirement, or how to read a specification sheet field.
Where to reach us
WhatsApp is the fastest channel when the question needs a drawing or a photo back; email is best when documents are involved.
- Email: sales@syoutlet.com — quotations, documents and submittal sheets
- WhatsApp / Mobile: +86 159 5875 8125 — model questions, photos, and anything urgent
- Working hours: Monday to Saturday, China Standard Time
- Headquarters and factory: ShanHa Road, ShuiGe Economic Development Zone, LianDu District, LiShui, China
- For a quote, the RFQ form at the bottom of this page routes straight to a sales engineer
A first inquiry that gets a useful reply
Six lines are enough: category or SKUs, quantities, destination, buying mode, the application if the location has a code requirement, and the date you need it. Everything else can be settled in the first reply.
How a first message reaches us
Both addresses above are the channels we answer.
- The numbers above are the ones in use on this site. Anything else claiming to be us is not ours.
Send the list, get the package back
Model list, quantities and project type is all we need to start. The quotation comes back in one business day with the specification sheet for each line item, the listing reference it holds and the packing detail for the DC — one document, not four.
WhatsApp / Mobile +86 159 5875 8125Prefer email? sales@syoutlet.com